goodideed

Contact Support

For technical issues, feature requests, or general questions:

Email: support@goodideed.com
Subject Line: Include "Excuse You" in your subject
Response Time: Typically 24-48 hours during business days

Frequently Asked Questions

Getting Started

Q: How do I set up my first habit?
A: Open the app and follow the conversational prompts. You'll choose a task name, set your active days, and configure reminder times in the Quick Settings panel.

Q: What does "66 days" mean?
A: Based on research from University College London, it takes an average of 66 days for a behavior to become automatic. Our app tracks your progress through 4 stages: forming → developing → solidifying → automatic.

Features & Settings

Q: How do I change my task settings?
A: Tap the gear icon (⚙️) in the top right corner to open Quick Settings. Here you can modify your task name, time range, active days, and reminder intensity.

Q: Can I disable notifications?
A: Yes, two ways:

• In-app: Quick Settings → Reminders → Adjust intensity to "Minimal"
• System-wide: iPhone Settings → Excuse You → Notifications → Toggle off

Q: What's the difference between streak and habit strength?
A: Your streak counts consecutive successful days. Your habit strength measures how automatic the behavior is becoming, based on the 66-day asymptotic curve. Strength decays gradually if you miss days, but doesn't reset to zero like traditional streaks.

Privacy & Data

Q: Where is my data stored?
A: All your habit data stays on your device. Nothing is uploaded to servers or cloud storage. This ensures complete privacy - we literally cannot see your data.

Q: What data does Firebase collect?
A: Only anonymous technical data:

• Crashlytics: Crash reports (always enabled for stability)
• Performance: App speed metrics (always enabled)
• Analytics: Usage patterns (DISABLED by default, opt-in only via Settings)

Q: How do I reset my habit data?
A: Since all data is stored locally, simply delete the app from your iPhone. Reinstalling starts fresh. There is no data backup or recovery - this is intentional for privacy.

Q: Can I export my data?
A: Not currently available in v1.0. This feature may be added in future updates if requested.

Troubleshooting

Q: The app crashed. What should I do?
A: Restart the app. Crash reports are automatically sent to help us fix the issue. Your habit data is saved and will be restored.

Q: Notifications aren't working.
A: Check these settings:

1. iPhone Settings → Excuse You → Notifications → Ensure "Allow Notifications" is ON
2. In-app: Quick Settings → Check that reminder intensity is not "Off"
3. Ensure Focus Mode/Do Not Disturb isn't blocking notifications
4. Check that your active days include today

Q: The app won't open or is frozen.
A: Try these steps:

1. Force quit the app (swipe up from app switcher) and reopen
2. Restart your iPhone
3. If problem persists, contact support with your iOS version and iPhone model

About the App

Q: Is this a medical or therapeutic app?
A: No. Excuse You is a productivity tool for building habits. It is not a substitute for medical advice, mental health treatment, or professional therapy.

Q: Can I track multiple habits?
A: Currently, v1.0 focuses on one primary habit at a time. This intentional design prevents habit overload and follows research showing single-habit focus increases success rates.

Q: Will there be Android/web versions?
A: Potentially in the future. Currently focusing on iOS to ensure quality and privacy.

Additional Resources

Feature Requests & Feedback

We'd love to hear your ideas for improving Excuse You. Send feature requests to support@goodideed.com with "Feature Request" in the subject line.